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Return Policy



B2B Return & Claims Policy

Dainty Drift LLC operates as a business-to-business wholesale distributor. All orders are intended for resale, commercial use, marketplace selling, retail operations, or other approved business purposes. Because wholesale inventory is often purchased in bulk, case packs, closeouts, limited allocations, or time-sensitive lots, all sales are considered final unless a return or claim is approved by Dainty Drift LLC in writing.

Return Eligibility

Returns may be considered only when the wrong item or quantity was shipped, the product arrived damaged in transit, the product received does not match confirmed order details, and a return authorization was approved by Dainty Drift LLC before the product was sent back. No return will be accepted without written authorization.

Claim Window

Buyers must inspect all shipments immediately upon delivery. Any claim for damaged, missing, incorrect, or short-shipped items must be submitted within 3 business days of delivery. Claims submitted after this period may be denied.

To submit a claim, provide: order number, invoice number, clear photos of the product, outer packaging, and shipping labels, quantity affected, description of the issue, and carrier tracking number.

Non-Returnable Items

  • Grocery or food products
  • Health, beauty, or personal care products
  • Opened, used, damaged, or tampered products
  • Seasonal products
  • Clearance, closeout, liquidation, or final-sale goods
  • Special-order items
  • Products with damaged retail packaging caused after delivery
  • Products returned without original packaging

Exceptions may apply if Dainty Drift LLC shipped the wrong item or approved the return in writing.

Restocking Fee

Approved returns may be subject to a restocking fee of up to 20% of the product value. Shipping charges, handling fees, payment processing fees, and freight costs are non-refundable unless the issue was caused by Dainty Drift LLC.

Refunds & Credits

Approved refunds or account credits are processed after returned goods are received, inspected, and approved. Depending on the situation, Dainty Drift LLC may issue a replacement shipment, account credit, partial credit, or refund to the original payment method. We reserve the right to deny any return, refund, replacement, or credit if conditions are not met.

Marketplace Disclaimer

Dainty Drift LLC does not accept returns due to Amazon, Walmart, eBay, Shopify, or any other marketplace restriction, listing suppression, pricing change, account suspension, brand gating, IP complaint, product ranking change, or buyer profitability issue.

Contact Information

Email claims and return questions to contact@daintydriftllc.com or the department email provided on your invoice.